Pool and Land Pty Ltd
Effective Date: 1 January 2026

Pool and Land Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1. Personal Information We Collect
We may collect personal information including, but not limited to:

• Name

• Phone number

• Email address

• Residential or site address

• Details about your property or project

• Information you provide through enquiries, quotes, forms, or correspondence

• Payment details (where required for invoicing or deposits)
   

2. How We Collect Personal Information
We collect personal information when you:

• Contact us via phone, email, or website enquiry forms

• Request a quote or consultation

• Engage us for pool construction, landscaping, maintenance, or related services

• Interact with our website or social media platforms

We may also collect information from third parties such as suppliers, contractors, or publicly available sources where necessary.

3. Use of Personal Information
We use your personal information to:

• Provide and manage our services

• Prepare quotes and contracts

• Communicate with you about your project

• Process payments and issue invoices

• Improve our services and customer experience

• Meet legal, regulatory, or insurance requirements
   

4. Disclosure of Personal Information
We may disclose your personal information to:

• Employees, contractors, and subcontractors involved in your project

• Suppliers and service providers (e.g. equipment suppliers, trades)

• Professional advisers (such as accountants or insurers)

• Government or regulatory bodies where required by law

We do not sell or rent your personal information to third parties.

5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
This includes secure storage systems and limited access to authorised personnel only.

6. Access and Correction
You may request access to the personal information we hold about you or request corrections if the information is inaccurate, out of date, or incomplete.
Requests can be made by contacting us using the details below.

7. Cookies and Website Analytics
Our website may use cookies or analytics tools to improve functionality and understand website usage.
These tools do not identify you personally and can be disabled through your browser settings.

8. Complaints
If you believe we have breached your privacy, you may contact us in writing.
We will respond to your complaint within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on our website.